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lunar778 Privacy Policy For Your Account

Our Privacy Policy explains how lunar778 handles the details you provide when opening an account, verifying your phone and using the lobby where local law permits.

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CONTACT ROUTES

Where To Ask About Privacy

A direct privacy question should reach the account-support route rather than being placed in a payment note. We keep the path close to the cashier area so you can refer to a receipt, wallet status or phone-verification step without sending unnecessary extra details. When you contact us, tell us the account email or phone reference and the specific change you want considered.

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Account access

If your phone verification blocks account access, contact support with the affected account reference. We use the minimum details needed to locate the record and avoid asking you to send a password.

Wallet records

For a DANA, OVO, GoPay or QRIS privacy question, include the transaction reference rather than a wallet password. We can use that reference to check the stored payment status.

Data requests

Ask us to correct, explain or remove eligible account data through the support path beside the cashier. We may request an account step to confirm that the request belongs to you.

DATA PRACTICES

Six Practical Privacy Commitments

Our handling process follows the account actions you can recognise: phone verification, mobile-browser access, wallet status checks and support conversations.

Account data

We use details such as your contact reference and phone-verification result to create, locate and protect your account. We do not need your password in a support message, so keep that secret outside every request.

Payment records

A DANA, OVO, GoPay or QRIS reference helps us match a payment status to your account. Bank transfer and virtual account records are handled for transaction checking, reconciliation and related support questions.

Cookies

Cookies can help retain sign-in state, remember a device path and measure page activity. You can adjust cookie controls in your browser, although changing them may affect account access or saved preferences.

Account security

Phone verification before account access helps us distinguish an account holder from an unfamiliar request. We may ask for a matching account reference when you request a data change or access copy.

Retention

We keep account, payment and support records only for the period needed for account operation, security checks, dispute handling and applicable local duties. When a record is no longer needed, our process addresses its removal.

Request changes

You can ask us to correct inaccurate details, explain a stored record or consider deletion where permitted. Send the request through support, describe the data clearly and complete any ownership check we require.

Privacy Policy Answers For Indonesia

These answers focus on the questions we expect you to ask before opening an account or sending a support request. They explain the practical effect of the Privacy Policy on phone checks, cookies, payment references and access to your own records.

It covers account details, phone verification, mobile-browser cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use phone verification before account access to connect the request with the correct account and reduce mistaken or unauthorised access. We do not ask you to disclose your password.

Yes. The policy covers QRIS, DANA, OVO and GoPay references used to check payment status. A reference can identify a transaction record without requiring your wallet password.

Contact support through the account route beside the cashier, identify your account and ask for a data copy. We may verify ownership through your phone or another account step.

Yes. Send a correction request with the affected account reference and describe the inaccurate field. We will assess the request against the Privacy Policy and applicable local requirements.

We retain payment records for account operation, transaction checking, security, dispute handling and applicable local duties. The required period can differ by record type and local rule.

Yes. Cookies may retain sign-in state, device preferences or page activity measures. You can change browser cookie controls, though this may affect saved preferences or account access.

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